MLB Shop Reviews

I so wish I had read the reviews of MLBshop.com before I decided to order a few ball caps from them. What a joke and a downright scam. Are these people actually affiliated with the MLB? They charged me $11 for 3 day shipping an handling and I haven't seen anything from them and its been two weeks. One star is way more than they deserve

This is my first and last experience with this shop. The representatives do not listen! Never again!

I wanted to cancel an order fulfilled by Fanatics right after the purchase. Unfortunately, I was not able to and was a bit frustrated with the MLB Shop customer service representative who originally handled my query since she didn't transfer me over to Fanatics who could've canceled the order before it was shipped out. However, the experience became better once I dealt with Tyler, a Fanatics customer service representative who was super helpful and responsive and helped me obtain shipping labels to return the items. I could not recommend dealing with Tyler more.

Shipping service was awful, 12-days after my order, I still had no product and it was being shipped (FedEx lost the shioment) from a facility only 3-hours from my house. Will NEVER ORDER FROM MLBSHOP AGAIN.

I paid extra for 2-day shipping. Not only has it been a week (and still not delivery) but the tracking from lasership does not work. I sent an email and I received an auto reply saying they will get back to me in 48 hours. This is absolutely awful! Go elsewhere!

They're absolute garbage. DO NOT TRUST THEM. I purchased a custom jersey that was never sent. Every time I ask for a refund they hang up.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! Placed an order site said free shipping, wS automatically upgraded to two-day shipping and charged for it! Tried live chat, no good, tried calling customer support (11) times in two days, got busy signal every time! Did I mention HORRIBLE CUSTOMER SERVICE!? HORRIBLE! WI NEVER DEAL WITH THIS SITE AGAIN.

I placed an order on this website twice. The first time, I hadn't noticed whether there was a confirmation that my order was placed, and I couldn't find a confirmation in my email, thinking I might have accidentally deleted it. Couldn't find it in trash or spam. Placed an order a second time, and it definitely did not state that my order was placed, nor did I get a confirmation email.
The concerning part is that I entered my payment information both times, so I don't know if my card has been compromised.
Tried to contact them via online chat, and it said a team member was online, but there was no response when I asked if someone was there.

Doreen gave excellent customer service to me. My problem was taken care of with great efficiency. What an excellent employee!

Both a hoodie and a TShirt I ordered from there are already coming apart at the seams (literally) after wearing 1 and 2 times. The quality of both items is below average and the customer service when I commented about it, was generic in nature. We will send you a return label and replace the items with the same items. Clearly the items are crap... so I don't want more crap and to go through the hassle of returning it, and getting more crap. Seriously disappointed.

Scam company. Never recieved my order! It says it has arrived. Don't use this scam company. Paid 173 euro for an original Cole jersey, but the company won't ship the order! I thought it was an honest business. Placed the order in the beginning of December. Still no reply or help. Help is a city in Russia. Sigh.

I bought a Dodgers World Series T-shirt. The shirt is made of the cheapest material I've ever seen in a t-shirt. Even though it is black I can see through the material. I wear a Medium to Large usually and bought Large just to be safe, and it is still small on me! Do not buy MLB Shop merchandise! I really don't dare wash it since I'm sure it will shrink. Even at the sales price of about $27 it's a bad deal!